Refund Policy

We are happy to offer a full refund of any item purchased on our online store. It must be returned within 28 days with receipt and must be of merchantable quality. Your statutory rights still apply. You will receive a confirmation email once your item has been received and processed. Please allow up to 14 working days for the funds to appear in your account. Your item remains your responsibility until it arrives back to us and unfortunately cannot refund postal costs. 

Where to send returns

Please post back to Unit 4, Powerscourt Townhouse, South William Street, Dublin 2. Of course we are happy to refund or exchange if you would like to do it in person in store. 

 

In Store Purchase

We do not offer refunds on items bought in store. We understand that sometimes we change our mind so at Ferne we are happy to exchange you item for something else. This is provided it is returned to us in a merchantable quality and with a valid receipt within 28 days of purchase. 

 

Gift Purchase

We can exchange or offer a credit note for gifts that are returned within 28 days from point of purchase. Please ask for a gift receipt if you need one. The Credit note will then be valid for 1 year from date of return.